Question 1

HOW TO PURCHASE?  如何網上購買？

Accepted Answer

Customers can select the product on the website and add to the shopping bag. By clicking the shopping bag icon, it will direct you to the payment page. For customers who want to pay by Payme/ FPS/ bank transfer, please contact our team at info@thecabinet.hk for purchasing.

Shipping and contact details will be required to fill in on checkout page.

在網站選購好貨品然後加入購物車，按右上購物袋圖示即可以結帳付款。若客人希望以Payme/轉數快/銀行轉賬付款，請電郵至info@thecabinet.hk，聯絡我們購買。

送貨資料及聯絡方法將會在結賬頁時填寫。

Question 2

WHERE CAN I SELF-PICK UP MY ORDER?  我可以在那裡自取貨品?

Accepted Answer

Self-Pick Up Location and Time
THE CABINET design studio
9F, High Win Factory Bldg 47 Hoi Yuen Road, Kwun Tong, HK
(3 mins walk straight from Kwun Tong MTR Station exit B3)
Mon - Fri 15:00 - 19:30
Closed on Sat, Sun and Public Holidays
Lunar New Year's Eve, Mid-Autumn, Winter Solstice, Christmas Eve, New Year's Eve 11:00 - 16:00
Lunar New Year holiday please contact us directly
 
* You must pick up the products within 30 days after the pick-up notice is issued. If the products have not been picked up after the pick-up deadline, it will be deemed as a waiver of the right to pick up the products. The order will be cancelled and no refunds will be accepted.

自取地點及時間：
THE CABINET 設計工作室
九龍觀塘開源道47號凱源工業大廈9樓F室
(觀塘地鐵站B3出口直行3分鐘左右)
星期一至五 15:00 - 19:30
星期六、日及公眾假期休息
年三十、中秋節、冬至、平安夜、除夕 11:00 - 16:00
農曆新年假期請直接與我們聯絡
 
* 你須於取貨通知書發出的30天內取貨，如貨品於取貨限期後仍未被提取，將視作放棄取貨權，該訂單將會被自動取消，恕不接受退款。

Question 3

WHERE ARE THE PRODUCTS SHIPPED FROM?   貨品是從哪裏寄出？

Accepted Answer

All of our products are shipped from Hong Kong
所有貨品都是從香港寄出。

Question 4

WHAT COUNTRY DO YOU SHIP TO?   訂單可發送到哪些目的地？

Accepted Answer

We accept Hong Kong and overseas orders.
接受本地及海外地區訂單。

Question 5

HOW WILL MY ORDER BE SHIPPED?   我的訂單如何發貨？

Accepted Answer

Local Delivery:
Your order will be shipped by local delivery. Alternatively, you can also pick up from our office.

Self-Pick Up Location and Time
THE CABINET design studio
9F, 9/F, High Win Factory Bldg, 47 Hoi Yuen Road, Kwun Tong, HK
Mon - Fri 15:00 - 19:30
Closed on Sat, Sun and Public Holidays
Lunar New Year's Eve, Mid-Autumn, Winter Solstice, Christmas Eve, New Year's Eve 11:00 - 16:00
Lunar New Year holiday please contact us directly
 
Overseas Delivery:
We will use standard shipping for delivery. If you wish to use express, please contact us at info@thecabinet.hk for purchasing.
 
本地送貨：
本地訂單會透過快遞送出，您亦歡迎到我們公司自取貨品。

自取地點及時間：
THE CABINET 設計工作室
九龍觀塘開源道47號凱源工業大廈9樓F室
星期一至五 15:00 - 19:30
星期六、日及公眾假期休息
年三十、中秋節、冬至、平安夜、除夕 11:00 - 16:00
農曆新年假期請直接與我們聯絡
 
海外送貨：
海外訂單將以標準運送寄出，如以其他快遞方式寄出，請電郵至info@thecabinet.hk，聯絡我們購買。

Question 6

WHAT ARE THE SHIPPING FEES AND TIME?   運輸時間及收費？

Accepted Answer

Min. Shipping Fees:
HK$30 (per order)

Delivery Time:
Your order will be shipped out within 3-7 working days

*Shipping fees are non-refundable
**Shipping fees cover the cost of administration

最低運費: 
每張訂單最低運費為港幣$30

送貨時間安排:
貨品會在3-7工作天內寄出

*運費不得退回
**運費包含處理訂單的行政費用

Question 7

HOW DO I RETURN A PRODUCT?   如何辦理退貨手續？

Accepted Answer

Return Policy:
You are requested to examine the products immediately for any damages of their appearance and whether all items are included upon delivery.

*All products are non-returnable.
**Return for refund is not accepted.

您於收取貨品時（包括送貨或自取）必須立即檢查所訂購之貨品是否存有損毀及齊全。

*貨品不得退換。
**貨物出門，恕不接受退款。

Question 8

HOW DO I EDIT OR CANCEL MY ORDER?   如何編輯或取消您的訂單？

Accepted Answer

To edit your order, please send your inquiry to info@thecabinet.hk as soon as possible and mark sure you have included the order number. No changes can be made once the order has been dispatched

若要編輯您的訂單，煩請盡快與我們聯繫，連同訂單編號及希望更改的項目電郵至：info@thecabinet.hk。若您的訂單已經發貨，我們將無法進行任何更改。

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